Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Please contact me if you have any problems with your order.
When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and email address. I am the only member of staff who has access to this information.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will not use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Etsy and Paypal to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and to comply with my legal and tax obligations. I retain personal data related to orders or customer queries for seven years. I will securely store any data collected during that period. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted unless this contradicts my legal or tax obligations. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact Etsy.
My contact details are in "sellers details" below.
HOW QUICKLY CAN MY ORDER SHIP ?
Orders placed today, generally ship within 2 business days. Once you finalize your proof, we will print and ship your order. If we do not hear from you within 2 - 3 business days after we have sent a proof we will assume the proof is approved and we will ship the order directly to you. Please allow at least 1 business day for your order to ship after proof approval.
Yes, almost all of our designs can be changed.
Do you replace defective, imperfect labels or merchandise ?
We recognize that sometimes labels may be shipped with an imperfection or flaw. due to this, we always send a few extra labels to cover for any defects. if you notice a few labels with imperfections and didn't receive enough extra labels to cover the difference, please message us and we will send you a new labels.
What If I made an error on my order ?
We understand that everyone makes mistakes (including us!). In the event that you made an error and need a replacement, we offer a 30% discount off the original retail price on the replacement. If we made the error, we will replace your order.
NOTE: Great Little Favor Co also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material
Please note that all personalized gifts are shipped on Priority mail and take 3 days to arrive on this method.
Orders take 1 - 2 days to leave our office plus shipping time.
Regular mail: 3 -7 days
Priority mail: 2 - 3 days
Express Mail: 1 - 2 days
International: requires up to 14+ days for delivery due to customs processing.
When your order ships, you will receive an Etsy notification with your tracking information. Once we send your package to the post office, it's out of our hands. **We are NOT RESPONSIBLE for misplaced, lost, delayed or damaged packages due to post office negligence.** Be sure to contact your local USPS for info on your package should you experience any delays, loss or breakages and notify us immediately so that we can replace the product.
If you prefer to wait until after the order is placed, we will work with you, sending as many proofs as you need, to ensure you’re 100% satisfied with your order before shipping.
Your digital proof will be emailed to your etsy account within 2 business days from date of purchase, Please be sure to monitor your email as sometimes proofs can end up in the junk file.
On the cart page, on the lower left hand side of the screen is a box that says "add a note to greatlittlefavorco, optional". Its located under the product image and gift checkbox icon located on the left side of the cart screen. Be sure to list any information in that box you need us to know to create your proof or make your order.
Mint Tin Orders: If no response is received within the time frame mentioned above, the stickers will be shipped unattached to the tins.
If the return is being made due simply due to a change of heart, we’re happy to accept your products as long as they are unopened, unused and non-personalized, preferably within 90 days of the purchase date. Unfortunately, we cannot accept returns on personalized items, candy, or tins.
Postage for return shipping is your responsibility, make sure to ship the package back to us in a secured box, insured.
Send all returns to:
Great Little Favor Co
8221 Ave D Unit 1
Lubbock Texas 79404